RingCentral Online spoke with Barb Rose, marketing director of Passfaces, an authentication technology company with offices in Oakville, Virginia and the United Kingdom. Founded in 2000, the company's authentication technology leverages the brain's innate cognitive ability to recognize human faces.
Why RingCentral?
BR: It's just a flexible and scalable phone system for the way we do our business. It's been a very effective tool for us in the environment in which we operate. It makes everyone's life pretty easy.
How do you operate?
BR: We're a pretty small start-up company that is disbursed almost worldwide. We have two people in the UK and six people in the states. In the UK, there is a developer and the company owner. We have one person in support, myself in marketing, and a couple of sales guys.
Where in the states?
BR: All over.
How do you use RingCentral?
BR: How RingCentral works for us is that everyone in the company chooses a phone number to where the calls to our main toll-free number get forwarded. If there's not an answer, the system sends the voicemail to our email. Because we have increased availability and accessibility to our messages and calls, everyone's been pleased. For me, calls go to my cell phone, which is great, and I also like to use the internet fax feature. It's very convenient and it's very good to manage calls and faxes remotely, and to own that process. It's a very cost effective solution for us, too.
What were you using before RingCentral?
BR: We had a phone number somewhere with an answering machine that needed to be managed and dealt with on a daily basis. Someone would have to check the voicemail and then email our messages to us manually, and that was not a good thing.
No, I imagine not.
BR: But this is great!
Can you tell me a little about Passfaces?
BR: Passfaces is a graphical, bidirectional authentication product that is used to replace a user name and password for a log on. Users are assigned faces and then taken through a training process so that they’ll remember them. At future logins they can select anywhere from three to seven faces, whatever the institute deemed appropriate for the level of required security. It can't be phished. In every grid, there's one passface and nine decoys and they're presented in random positions within that grid. When you log on to a site, a screen pops up, and you select the Passfaces that were assigned to you in order to access your account.
Sounds interesting. Any final words?
BR: RingCentral is an ideal solution for our small but growing company.
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